All orders placed on JCPal.ca are shipped within 2 business days (excludes statutory and provincial holidays).
We ship all orders with tracking via either USPS or Canada Post, and when these parcels are delivered internationally they are delivered through a local carrier. As such they don’t always provide the most up-to-date tracking information. If your delivery is taking longer than the timeframe estimates below, please contact us.
Local: Next day
Regional/National: Next day
Local: Next day
Regional: Next day
National: 2 days
Local: 2 days
Regional: Up to 5 days
National: Up to 9 days
|Priority™ Worldwide||Xpresspost™ USA||USPS Priority Mail||Expedited Parcel™ USA||Tracked Packet™ USA|
|Noon the next business day||2 and 3 days||3 - 5 days||4 – 7 days||4 – 7 days|
|Priority™ Worldwide||Xpresspost™ International||International Parcel™||Tracked Packet™ International||USPS First Class International|
|2 – 3 days||4 – 7 days||6 – 10 days||6 – 10 days||7 – 21 days|
All JCPal products come with a 1 Year Limited Warranty against defects in materials and workmanship. This warranty covers the original purchaser from the date or purchase.
Please note: Due to the prevalence of counterfeit products, we require proof of purchase to validate the authenticity of your product.
If you’re unhappy with your JCPal.ca purchase for any reason within 2 weeks of receiving your order you can return it for a full refund.
Items that are opened, damaged or returned more than 2 weeks after being received may be subject to a restocking fee. Shipping costs are not refundable.
Purchases through JCPal.ca: To return a product for refund, replacement or repair please click here to submit a return merchandise authorization (RMA) request.
Purchases made elsewhere: If you made your purchase from another reseller or from another country, please contact the store you purchased from to initiate the return.
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