Free Shipping! On all orders over $50 within Canada or USA



All orders placed on are shipped within 2 business days (excludes statutory and provincial holidays).

We ship all orders with tracking via either USPS or Canada Post, and when these parcels are delivered internationally they are delivered through a local carrier. As such they don’t always provide the most up-to-date tracking information. If your delivery is taking longer than the timeframe estimates below, please contact us.

  • Priority™ Xpresspost™ Regular Parcel™
    Local: Next day
    Regional/National: Next day
    Local: Next day
    Regional: Next day
    National: 2 days
    Local: 2 days
    Regional: Up to 5 days
    National: Up to 9 days
  • Priority™ Worldwide Xpresspost™ USA USPS Priority Mail Expedited Parcel™ USA Tracked Packet™ USA
    Noon the next business day 2 and 3 days 3 - 5 days 4 – 7 days 4 – 7 days
  • Priority™ Worldwide Xpresspost™ International International Parcel™ Tracked Packet™ International USPS First Class International
    2 – 3 days 4 – 7 days 6 – 10 days 6 – 10 days 7 – 21 days



All JCPal products come with a 1 Year Limited Warranty against defects in materials and workmanship. This warranty covers the original purchaser from the date or purchase.

Please note: Due to the prevalence of counterfeit products, we require proof of purchase to validate the authenticity of your product.


If you’re unhappy with your purchase for any reason within 2 weeks of receiving your order you can return it for a full refund.

Items that are opened, damaged or returned more than 2 weeks after being received may be subject to a restocking fee. Shipping costs are not refundable.

Purchases through To return a product for refund, replacement or repair please click here to submit a return merchandise authorization (RMA) request.

Purchases made elsewhere: If you made your purchase from another reseller or from another country, please contact the store you purchased from to initiate the return.

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