All orders placed on JCPal.ca are shipped within 2 business days (excludes statutory and provincial holidays).
We ship all orders with tracking via either USPS or Canada Post, and when these parcels are delivered internationally they are delivered through a local carrier. As such they don’t always provide the most up-to-date tracking information. If your delivery is taking longer than the timeframe estimates below, please contact us.
Local: Next day
Regional/National: Next day
Local: Next day
Regional: Next day
National: 2 days
Local: 2 days
Regional: Up to 5 days
National: Up to 9 days
|Priority™ Worldwide||Xpresspost™ USA||USPS Priority Mail||Expedited Parcel™ USA||Tracked Packet™ USA|
|Noon the next business day||2 and 3 days||3 - 5 days||4 – 7 days||4 – 7 days|
|Priority™ Worldwide||Xpresspost™ International||International Parcel™||Tracked Packet™ International||USPS First Class International|
|2 – 3 days||4 – 7 days||6 – 10 days||6 – 10 days||7 – 21 days|
All JCPal products come with a 1 Year Limited Warranty against defects in materials and workmanship. This warranty covers the original purchaser from the date or purchase.
Please note: Due to the prevalence of counterfeit products, we require proof of purchase to validate the authenticity of your product.
If you’re unhappy with your JCPal.ca purchase for any reason within 2 weeks of receiving your order you can return it for a full refund.
Items that are opened, damaged or returned more than 2 weeks after being received may be subject to a restocking fee. Shipping costs are not refundable.
Purchases through JCPal.ca: To return a product for refund, replacement or repair please click here to submit a return merchandise authorization (RMA) request.
Purchases made elsewhere: If you made your purchase from another reseller or from another country, please contact the store you purchased from to initiate the return.
If you need support, have questions or just want to say Hi, please contact us using this form and we’ll be in touch.
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